Business Process Management
Efficiency, high customer satisfaction and transparency
One of the biggest time killers in companies are the unstructured, operational procedures. Another common annoyance includes simple manual tasks and system inconsistencies that waste valuable work time, not to mention pure checking assignments to determine whether the process has been completed, especially when a business partner is involved.
We shape the business processes and offer you the necessary technical processing support. As a result, we automate and standardise the data flow.
Through documentation of the business processes, the processing status is visible to all involved. This prevents work from being left unnoticed, while the adherence to specifications can be easily monitored. The processing quality increases, but the processing time decreases.
Advantages of system-supported business procedures 01 Higher added value 02 Higher customer and employee satisfaction 03 Higher transparency of the processing status 04 Higher measurability 05 Higher processing speed
We shape your processes according to the open industry standard BPMN 2.0 and enable a dialogue between IT and designated departments. If additional events, responsibilities, news flow, escalation, automatic decisions, exceptions and service calls are completely defined, the processing model will be implemented through the processing software.